AI Automation & Agents
Support Agent that deflects 60% of tickets
An AI support agent grounded in Northwind's knowledge base that resolves routine shipping questions instantly and hands complex cases to humans.
- Client
- Northwind Logistics
- Industry
- Logistics
- Timeline
- 6 weeks
- Services
- AI Agents, Chatbots, RAG
The challenge
Northwind's support team was drowning in repetitive shipment-status and policy questions, leaving little time for the complex cases that actually needed a human. Response times were climbing and CSAT was slipping.
What we built
We built a retrieval-augmented support agent grounded in Northwind's help center, shipping policies, and order data. It answers routine questions instantly with citations, and escalates anything ambiguous to a human with full context attached — no repeating yourself.
tickets auto-resolved
median response time
CSAT points
The results
- 60% of inbound tickets now resolved without a human touching them
- Median first-response time dropped from hours to seconds
- Support team refocused on high-value, complex customer issues
Let's build something boringly reliable.What's slowing you down? We'll tell you straight.
Reach out
Tell us about your project.
Whether you're automating a workflow or building something new, tell us what you need. We'll tell you honestly whether and how we can help.
We reply within a day
A real person reads your message and responds within one business day — no automated runaround.
A short discovery call
We dig into your goals and constraints to see if we're a good fit. No commitment, no hard sell.
A clear plan & quote
You get a concrete proposal with scoped milestones and predictable pricing — not a vague estimate.
Prefer email?
alee@boringorca.com